FAQS

CCBill
For help with CCBill Billing, please go to https://support.ccbill.com/


ACCOUNT QUESTIONS

How secure is my credit card information?

100% Secure. Our transactions are processed by CCBill.  CCBill has been a trusted E-Merchant since 1998, processing millions of online transactions each year and earning its reputation as a leader in the industry. CCBill uses the latest encryption technology with 128-bit strong encryption.

How much is membership at BoyFrat.Com?

BoyFrat offers several pricing options depending on the members choice of billing.  Credit/Debit cards, telephone billing, EU Direct Pay and EU Debit are all acceptable forms of payment.  There are several options depending upon the length of the subscription selected.


I have forgotten my password.  Where can I find it?

There are two ways to recover a lost password.  You may contact CCBill Consumer Support at 1-888-596-9279  They are available 24 hours a day, 7 days a week.  If you prefer you may contact Boy Frat by emailing us your name, email address, and username. We will reply ASAP with your reset password.


How can I reach Boy Frat if I have a problem with my membership?

When you email our support regarding a problem you may be experiencing, please include the following information:  web browser type and version, your internet connection speed (cable/dsl, T1, dial-up or wireless laptop cell provider card), your operating system (Windows 98/Me/NT/2000/XP, MAC OS  or mobile device).  With this information and a clear description of the problem you are having, we will be able to assist you very quickly.  If you like, you may include a phone number and we will be happy to troubleshoot your issue by phone.

How do I cancel my membership?

We certainly hate for you to miss out on our exclusive Video and Image Galleries but we know that you will be back.  We look forward to having you with us again.  If you wish to cancel, you may do so by completing the online form at CCBill.Com


Do you sell your mail or e-mail lists?

Boy Frat values your privacy.  That is why we NEVER give out any information about you to any third party.  We do not send emails to our members and customers unless the opt-in by filling out the form at the footer area of our website.  The only emails you will receive from us or our payment processor are directly associated with your membership.  


What is your privacy policy?

Our Member's privacy is of utmost importance.  This privacy policy discloses the information practices for http://www.BoyFrat.com, including the types of information we gather and track, how we use that information, and with whom we share it. The purpose of this policy is to let you know how we use your personal information before we collect it.

Privacy Policy

Now for the legal stuff:

II. Information Collection and Management

A. Personal information

i. Information we collect

"Personally identifiable information" is information that can be used to identify or contact you, such as your name, email address, home or work address, or telephone number. Fine Star Casting, Inc. only has access to the information that you provide to us and our billing processor. For example, we cannot determine your email address unless you provide it. We cannot gain access to other information on your computer. Those who visit only public areas of the Web site (such as the "site tour") and who do not purchase goods or services do not need to, and generally do not, provide us with any personally identifiable information. Those who wish to join the site, however, or to purchase products or services or sign up for our mailing list, must provide us with enough information to enable us to process the requested transaction. This generally includes, at a minimum, personally identifiable information such as name, address, email address, and telephone number. Members also select, and thereby provide, a username and password combination.

ii. How we use the information

Your personally identifiable information is used only to process the requested transaction, and occasionally to provide you with special offers from Fine Star Casting, Inc.  On occasion, for example, we may send emails to introduce a product or service that we think will interest our members or viewers. Fine Star Casting, Inc. will never intentionally disclose any personally identifiable information to any third party, unless we are compelled to do so by law (for example, in response to a subpoena or court order), or our obligation to maintain the privacy of your information has been waived or otherwise excused by you (for example, by your filing suit against us and asserting claims against which such information would be relevant in our defense). 

B. Interactive data

i. Information we collect

Fine Star Casting, Inc. provides features which allow members to communicate with each other, such as a forum and Performer Chat Rooms. Chat transcripts and message board postings are backed up periodically and may be retained.

ii. How we use the information

Use of these interactive features is not monitored by Fine Star Casting, Inc. We do not use information posted on interactive features except as the author presumably intended; that is, as content on the Web site. We do not share user submitted information with third parties; however, any information posted is visible to other members, and is vulnerable to being copied and/or redistributed by others. Members should use reasonable caution when disclosing any personally identifiable information in any online forum. We cannot be responsible for any damages incurred as a result of such disclosure, and use of the interactive services is at the member's own risk.

iii. Opt-out policy

Members must opt-in (for example, by participating in a chat) in order for us to collect this information.

C. Click-stream data

i. Information we collect

We also collect non-personally identifiable information provided by your browser and/or our servers, such as the name and IP address of the domain from which you visited (if any), the amount of time you spent on each page and on the site as a whole, and the path you followed through the site. This sort of information is sometimes known as click-stream data.  We use this information to improve our site's performance.

III. Related Issues

A. Information security

We constantly strive to improve the security of your personally identifiable information. We have implemented appropriate technical and organizational measures, such as using encryption for transmission of credit card numbers, to help us keep your information secure. 

Fine Star Casting does not use third-party services to provide banner advertising.

B. Children's data 

Fine Star Casting, Inc. Web sites are not intended for minors and do not collect any data governed by the United States Children's Online Privacy Protection Act (COPPA).

C. Privacy technology 

There are an increasing number of products and services available to help protect your privacy while navigating the Web. A web search will yield substantive information.

D. Notification of changes 

This privacy statement was last updated on May 01, 2008. A notice will be posted on our web site for 30 days whenever this privacy statement is changed. 

E. Questions regarding this statement

Questions regarding this statement should be directed to our Director of Member Services.